Joaktree forum
This is a forum for questions and suggestions about the Joaktree component.
You can also discuss questions and issues on Joaktree's Facebook page.
Please, feel free to discuss any needs, features, or specifications you like to see in the next release of Joaktree. Wishes are placed on the wishlist. Check out what other people already submitted! If you want to ask a functional or technical question you can do that in this forum too.
When you submit a question or an issue, please, share the following information as well (when applicable).
- The version of Joaktree you are using;
- The genealogical program you used to generate your GedCom file;
- Are you uploading a full GedCom file, or only updating a part of your database;
- Do you have a single family tree or multiple family trees?
- Any other information you may think is usefull for me to help answer your question.
You can also contact me by e-mail at info@joaktree.com or through the contact page on this website.
Please, join the Joaktree discussions on Facebook as well.
Terug naar de lijst met onderwerpen
"You have no access to this information"
Ingezonden dinsdag, 25 mei 2010 door Chris
I keep getting this message when I'm signed in as administrator. I can't figure out what is wrong with the privacy control.
Tree - Person
Ingezonden dinsdag, 25 mei 2010 door Niels
I do not know the URL for which you get this message.
So I have to guess what may be the problem.
In general the following three statements have to be true in order to have access to the information (and not having the mentioned message shown)
1. The tree you want to look at has to be published and the user access needs to be set;
2. The person you want to look at has to be published;
3. The person needs to be part of the tree.
Since you say that you are signed in as administrator, I assume that the relationship between the tree and person is not correct.
I do not know how you set up your site, but I can suggest the following steps.
(1) make sure you have a published family tree, with the main ancestor chosen as "root person"
(2) Execute the function "Assign tree"
(3) Create a new menu item for your tree or person.
I think this should solve your problem.
So I have to guess what may be the problem.
In general the following three statements have to be true in order to have access to the information (and not having the mentioned message shown)
1. The tree you want to look at has to be published and the user access needs to be set;
2. The person you want to look at has to be published;
3. The person needs to be part of the tree.
Since you say that you are signed in as administrator, I assume that the relationship between the tree and person is not correct.
I do not know how you set up your site, but I can suggest the following steps.
(1) make sure you have a published family tree, with the main ancestor chosen as "root person"
(2) Execute the function "Assign tree"
(3) Create a new menu item for your tree or person.
I think this should solve your problem.
Had the same problem
Ingezonden zondag, 12 december 2010 door Anette
I had the exact same problem - and solved it (by pure luck). It worked perfectly when I set myself as not living......
It does not make sense, but it worked! :-)
It does not make sense, but it worked! :-)
Same error
Ingezonden donderdag, 22 juli 2010 door Marwan
I keep getting the same error too. I have tried all above and followed your instructions very carefully. I tried playing around with all different settings but without good results. Any other suggestions. This is Joomla 1.5.18.
Same error
Ingezonden donderdag, 22 juli 2010 door Marwan
I forgot to mention that I get the error on the front end. I add a menu item and then I try to access it from the front end and it happens if I am logged in or not. Any menu item for the component gives the same error. Thanks.
same error too
Ingezonden woensdag, 17 augustus 2011 door Frits van Leeuwen
I use Joomla 1.15.23 with Joaktree 1.2.9
I've published all people. Al the people are member of the tree. And I've published the tree.
I still get this error in my front end.
Who can help?
I've published all people. Al the people are member of the tree. And I've published the tree.
I still get this error in my front end.
Who can help?
not fixed jet. but...
Ingezonden zondag, 28 augustus 2011 door Frits van Leeuwen
I've fixed it a little. Now I can see most of the time my genealogy. But when I switch form language, then I lost my data. Then I've the message "You have no access to this information".
How can I fix thise lat bug?
How can I fix thise lat bug?
What are the URL
Ingezonden maandag, 05 september 2011 door Niels
Can you post the URL's for the different languages, that is:
(a) What is the URL when everything is ok?
(b) What is the new URL when you switch language and you see the message "you have no access".
You probably have to reset your menu items.
The message "you have no access" generally appears when there is a mismatch between the three-id (identification of which family tree you are browsing) and the person-id.
Niels
(a) What is the URL when everything is ok?
(b) What is the new URL when you switch language and you see the message "you have no access".
You probably have to reset your menu items.
The message "you have no access" generally appears when there is a mismatch between the three-id (identification of which family tree you are browsing) and the person-id.
Niels
